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✓ The brand for astronomy & observing nature
✓ Wide range of innovative products
✓ In-house development & manufacturing
✓ Personal service & support
Telescopes Telescope accessories Universe2go Astro T-Shirts Binoculars Spotting scopes Photo Tripods Microscopy % SALE %
Customer service

Customer service

Do you have any questions about your order?

First Level Person

On our customer service pages, you will find answers to all your questions about ordering, payment methods, dispatch and delivery, as well as returns and complaints. If you have any further questions, please do not hesitate to contact us by phone or email.

Payment methods
Payment methods

Safe and convenient! You have many ways to pay when you order from us.

  • Credit card
  • Cash on delivery
  • Payment in advance
  • PayPal
Dispatch and delivery
Dispatch and delivery

It’s on its way! Here you will find information about despatch and delivery.

  • Delivery costs
  • Delivery times
  • Logistics partners
Questions about your purchase
Questions about your purchase

Do you have any questions about your purchase? Here you’ll find answers to the most frequently asked questions.
Customer login
Customer login

Where's my parcel? Check the status of your open orders now. Log in here!
Returns/complaints
Returns/complaints

Have you got problems with your order? Whether you want to cancel an order, exchange or complain, the returns process is uncomplicated.
Newsletter
Newsletter

Product news, special offers and current observing tips via email. Subscribe now!
Security/data privacy
Security/data privacy

Your data is safe with us! We secure your order with SSL 256-bit encryption. You can find more information about data security here.
Personal contact
Personal contact

Advice from our experts!

  • Personal
  • Independent
  • Competent
  • Non-binding