Who delivers my order?
Our customers are able to choose from the various delivery companies we employ. We use DHL, GLS and UPS as logistics partners to be able to offer our customers optimal delivery and service conditions.
DHL-Standard
DHL is our logistics partner for an inexpensive and secure international delivery service. Delivery time using DHL Standard (for deliveries within the European Union) is 2-6 working-days from dispatch of the goods. Delivery times for countries outside the European Union can be found on DHL’s world-wide delivery times list.
- Deliveries also made on Saturdays
- Delivery to pack stations
- Collection of unsuccessful deliveries from the post office
Please note that COD deliveries with DHL-standard are only possible for goods with a value of up to 3,500 Euros. Please have the 2 Euros collection fee ready for the DHL courier as well as the invoice total in cash.
General Logistics Systems (GLS)
GLS is our logistics partner, providing an inexpensive and secure standard delivery service.
Delivery time using GLS (for deliveries within the European Union) is 1-4 working-days from dispatch of the goods. GLS delivers from Monday to Friday, all day.
- 24-48 hours to neighbouring countries (to Germany)
- 72-96 hours to virtually all other European destinations
- Collection of unsuccessful deliveries at the nearest GSL parcel shop
United Parcel Service (UPS)
UPS is our logistics partner for fast and secure deliveries and can also deliver express.
The standard delivery time with UPS is 1-5 working-days.
Delivery times
UPS Standard: delivery time 1-5 working days, delivered during the course of the day
UPS Express Saver: delivery time 1-5 working days, delivered up to 12:00 noon.
UPS Express: delivery time 1-3 working days, delivered up to 10:30 in the morning
UPS Express Plus: delivery time 1-2 working days, delivered up to 9:00 o’clock.
UPS delivers from Monday to Friday, all day.
Please note that UPS Express and Express Plus are not always available as standard delivery methods in the on-line shop. If, nevertheless, you still wish to use these delivery methods, then please select ‘Express Saver’ in the on-line shop. Then please ‘phone us so that we can set up the correct delivery method for you.
or COD payments of invoice totals, the maximum amount per receiver and per day allowed is equivalent to 5,000 USD in the respective national currency.
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